Contracts & SLAs

SLA (Service Level Agreement) is a contract that is the key to ensuring your organization has a successful relationship with its clients by guaranteeing high performance levels. In a field service organization, an SLA covers equipment, software, and services. If an SLA is not followed, severe penalties can be imposed on an organization.

FSM Grid allows SLAs for different jobs to be configured, offering flexible ways to define SLAs with varied time measurements like response and resolution. Any tasks assigned should be performed in accordance with the SLA.

Equipment SLAs & Contracts

With FSM Grid, users can configure multiple SLAs to cover different types of equipment and streamline contract management. You can add equipment, components, and other items to a single contract, which removes the necessity of signing multiple contracts and agreements for equipment and services. When you create a work order, FSM Grid will automatically assign it a default SLA based on its level of priority. You also have the flexibility to change the priority, and the system will adjust it accordingly.